Holden Theriault

About Me

  • Name: Holden Theriault
  • Phone: Available Upon Request
  • Location: USA
  • LinkedIn

Professional Profile

I am a Product Testing, Quality Engineering, and product delivery leader with more than 12 years of experience helping teams transform business needs into dependable software solutions. My background combines Product Testing strategy, test automation, API and integration testing, performance testing, requirements analysis, release planning, and cross-functional product leadership. I work closely with Product, Engineering, and business stakeholders to clarify requirements, refine priorities, identify delivery risks, and keep teams aligned around customer and organizational outcomes. By combining technical depth with product-focused leadership, I help organizations improve delivery efficiency, strengthen release confidence, and build products that solve meaningful business problems.

What I Do ?

I lead Product Testing practices and contribute across the full product delivery lifecycle—from understanding business needs and refining requirements through development, validation, release readiness, and post-release improvement. I bring together Product, Engineering, and business stakeholders to establish shared priorities, define clear acceptance criteria, evaluate risk, and make informed delivery decisions. My experience includes Software Testing strategy, product discovery support, backlog refinement, test automation, API and integration testing, performance testing, release planning, stakeholder communication, team development, and delivery metrics. I am most effective in roles where I can connect customer needs, business priorities, and technical execution to help teams deliver valuable products with greater confidence and predictability.

  • Engineering Leadership
  • Product Strategy & Delivery
  • Test Automation & Technical Strategy
  • CI/CD, Release Engineering & DevOps
  • Stakeholder Alignment & Collaboration
  • Release Readiness & Risk Management
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Resume

Education

  • 2012-2016

    Bachelor degree

    Major: Information Technology
    Minor: Computer Engineering Technology

    • Earned a Bachelor of Science in Information Technology with a minor in Computer Engineering Technology. Achieved Dean’s List recognition every semester while completing the degree as a full-time student and working part-time for the university.

Experience

  • 2025-Present

    Director of Product Testing

    Revenue Cycle Management & Patient Bill Care Solutions

    Lead enterprise Product Testing and Quality Engineering strategy across four product lines, directing a team of 20 Test Engineers and partnering with Product, Engineering, Infrastructure, Security, and DevOps leadership to improve release confidence, delivery predictability, and product outcomes.

    • • Define cross-team strategies for test automation, API and integration testing, performance engineering, data validation, test environments, and release readiness.
    • • Partner with Product Owners and business stakeholders to clarify requirements, define acceptance criteria, refine priorities, identify delivery risks, and support informed product decisions.
    • • More than doubled automated test coverage while reducing escaped production defects by 25%.
    • • Implemented an AI-powered testing platform that expanded Priority 1 and Priority 2 coverage while reducing test-script maintenance effort by more than 50%.
    • • Establish Product Testing KPIs, risk measurements, executive dashboards, and reporting that improve visibility into product quality and release confidence.
    • • Lead hiring, onboarding, coaching, performance development, and career progression for engineering professionals.
    • • Strengthen testability and continuous testing by integrating automated coverage into Azure DevOps Pipelines and GitHub workflows.
    • • Guide testing-tool evaluation, Quality Engineering standards, technical strategy, and continuous-improvement initiatives across product teams.
  • 2023-2025

    Senior Manager of Product Testing / Principal SDET

    Revenue Cycle Management & Patient Bill Care Solutions

    Led the Product Testing team and provided organization-wide technical direction for automation architecture, testing frameworks, Quality Engineering standards, and continuous-testing practices across multiple product areas.

    • • Hired, onboarded, coached, and developed an organization of up to 20 Product Testing professionals across multiple engineering teams.
    • • Defined technical direction for test frameworks, automation tooling, coding standards, reusable components, test data, stubs, and code-review practices.
    • • Partnered with Product Managers, Software Engineering, and business stakeholders to clarify requirements, strengthen acceptance criteria, identify risk, and improve delivery readiness.
    • • Collaborated with engineering and DevOps leaders on application architecture, testability, CI/CD integration, environment strategy, and technology decisions.
    • • Led Software Testing strategies spanning Unit, API Integration, UI automation, data validation, performance testing, and regression coverage.
    • • Designed and modernized scalable automation solutions using technologies including Python, PyTest, Postman, SQL, Selenium, Playwright, Testim, Mabl, and JMeter.
    • • Integrated automated testing into Azure DevOps Pipelines and GitHub workflows to provide earlier delivery feedback and improve release confidence.
    • • Mentored Test Engineers and SDETs through technical coaching, code reviews, framework guidance, career development, and hands-on problem-solving.
    • • Evaluated third-party testing platforms and introduced standards that improved maintainability, consistency, and adoption across Product Testing teams.
    • • Worked directly with Product and Engineering leadership to communicate testing progress, escalate delivery risks, and support informed release decisions.
  • 2021-2023

    Principal Quality Engineer / SDET

    Revenue Cycle Management & Patient Bill Care Solutions
    • Review and provide feedback on test artifacts, automation tests, and test reports/results.
    • Evaluate, recommend, and implement testing tools.
    • Act as the highest-level technical expert providing direction to team members on problems of systems integration testing, compatibility and multiple platform integration testing.
    • Review and approve all design documents.
    • Provide deep knowledge and understanding of testing tools including 3rd generation automaton tools.
    • Perform other duties as required.
  • 2020-2021

    Quality Engineering Architect / Managing Consultant

    App Development Practice
    • Lead quality efforts for client initiatives.
    • Maintain testing of 30+ project repositories.
    • Perform research & development to implement best practices for clients.
    • Career Coach, Mentor, Advocate, and Leader within the Practice.
  • 2018-2020

    Senior Quality Engineer & Business Analyst Consultant

    Vehicle auction services
    • Testing, Quality Assurance, and Buisness Analysis.
    • Lead development efforts with a CI/CD automation mindset and DevOps culture.
    • Performance testing including stress, spike & load testing.
    • Work with clients to create short and long term road-maps.
    • Effectively communicate with technical and non-technical audiences.
    • Perform sprint and program increment demos for stakeholders.
    • Manual and automation software testing web and mobile applications.
    • Development and implementation of software testing processes.
    • Test planning, design & execution, test management, and environment management.
    • User acceptance testing coordination/facilitation.
    • Foster collaboration between development teams for releases.
    • Analyze business requirements and adding necessary test coverage.
  • 2016-2018

    Software Testing Consultant

    Medical Device Manufacturer

    • Manual and automation software testing web and mobile applications.
  • 2014-2016

    Project Manager and Assistant Director

    Digital Multimedia and Marketing Company
    • Student Web Development Leader and Project Manager.
    • Project Manager for a team of 6 individuals in developing a mobile application. This app was developed to improve and replace a mobile version of the non-responsive website.
    • Scheduled and held potential employees and employee progress interviews & trained new hires.
  • 2015-2015

    Student Tutor/Secretary

    • Being on Dean's list through college gave me the opportunity to be a student tutor and note taker for students with learning disabilities.
    • Class CS 256 - Principles of Structured Design.

  • 2015-2015

    I.T Contractor

    Transportation Services Company
    • IT troubleshooting and  built, configured and imaged toll plaza computers and desktops with lane controller proprietary software that read a vehicle’s information through RFID.
    • Performed troubleshooting and testing on ticket machine printers that displayed the costs of each toll.
    • Assisted with the network’s security effort and Wrote an MS Access database displaying the company’s network.
    • Configured and installed network managed extreme switches for multiple users.
  • 2010-2015

    Customer Service Associate

    Commercial Food Company
    • Worked part time throughout high school up to 35 hours a week.
    • 5 years of customer service experience.
    • Customer service bagging groceries, retrieving shopping carts from the parking lot, and interacting with customers (2010-2012).
    • Dairy/Frozen department. Stocked food shelves (2012-2014).
    • Produce department. Stocked food shelves (2014-2015).

Works

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Minds Unleashed Website

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Ted Bishop, PGA Website

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Syc Creations 2.0 Website

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Syc Creations 1.0

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ISU Student Media logo

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DeSmith Consulting Logo

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Mixing in action Productions Logo

10

Years of Experience

32

Projects Done

7

Happy Clients

14

Awards Won

I'm available for freelance projects

Get in touch